Refund policy

Last updated: 08/23

You can request a return within 30 days of taking possession of your purchased item.

For a return to be valid, the product must remain unused or unworn, maintain its original tags, and be packaged as originally received. You must also provide either the receipt or some form of purchase verification.

To initiate the return process, reach out to us via email at info@frida-kahlo.biz. It's important to note that all returns must be shipped to: 620 W Adams St, Phoenix, AZ 85003, United States.

Upon approval of your return, we will provide you with a shipping label for the return, along with detailed instructions on how to proceed. Returns that are sent back without prior authorization will be declined.

For any inquiries regarding returns, feel free to email us at info@frida-kahlo.biz.

Order Cancellation

You have the option to cancel your order within 24 hours of placing it. To cancel an order, please send an email to info@frida-kahlo.biz with your order number and the reason for cancellation.

Damages and Concerns

Upon receiving your order, promptly inspect the items. Should you find any defects, damage, or discrepancies, immediately get in touch with us for a resolution.

No Restocking Fee

Our online shop has a customer-friendly refund policy - there's no restocking fee. We want your shopping experience to be hassle-free, so if you need to return an item, you won't incur any additional charges.

Exchanges

The most efficient method to swap an item is to return the product you currently have. Once the return is verified, you can place a new order for the desired item.

Refund Process

After we have received and reviewed your returned item, we will inform you whether the refund is approved. If so, the refund will be processed to your initial payment method within 10 business days. Be aware that it might take additional time for your bank or credit card provider to reflect the refund in your account. If 15 or more business days have passed since your return was approved, please contact us at info@frida-kahlo.biz.